Service & Repairs

Return Instructions for Shipments Originating in Canada

Click here for instructions on International Shipments.

If you have any questions or concerns regarding repairs please email us at repairs@canadatech.com.

1. Fill out the Return Material Authorization form (RMA) and Failure Report in PDF format.
2. Send RMA form and Failure Report (in PDF format) to repairs@canadatech.com.
3. A RMA number will then be assigned to your request and emailed to you.
4. Package the tool in a Pelican case (if available); include all Canada Tech mechanical parts (battery housing, bullnose etc.) with your return, this can help our repair technicians identify the cause of the failure. Ship the parcel to:

   Canada Tech
   ATTN: Repairs
   #105, 1437 – 47th Avenue NE
   Calgary, Alberta Canada
   T2E 6N7

5. When Canada Tech receives your parcel, we will acknowledge receipt by sending you a notification by email.
6. Canada Tech will evaluate the cost of repairs and provide you with an ESTIMATE through email. Your authorization and a purchase order number will be required from you in order for us to proceed with the repair work. You will be notified by email if the cost of the repair changes as the work progresses.
7. Canada Tech will inform you of the progress during key milestones of the repair job.
8. Shipping and tracking information will be emailed to you when the tool is shipped back. Our repair invoice will be mailed out at the same time as the shipment leaves our premises.